Where do you want to rise?
Build the team
your growth demands.
Dedicated remote teams for support, admin, IT, marketing, and back-office. Hired, trained, and managed for you.
See how it worksKnown from
- Foundry Weekly
- OpsLine
- The Remote Report
- ScaleUp Journal
- B2B Brief
10,000+
completed screenings monthly
50+
trained remote screeners
100%
outbound calls via RingCentral
VPN
secured access
Why are you here?
Two roads bring people to us.
You're drowning in the day-to-day
- Support tickets pile up faster than your team can answer
- Founders doing data entry at midnight
- Hiring locally takes months and blows the budget
- Every new customer adds admin work, not margin
You're ready to scale, but not staffed for it
- Growth plans stall because operations can't keep pace
- You need specialists, not another generalist hire
- Coverage gaps outside business hours cost you customers
- You want output you can measure, not hours you can't
Are these your concerns?
Fair questions. Here is how we answer them in practice.
What we take off your plate
Six categories, one accountable team.
Healthcare Support
- 01
Medical Billing & CodingProcessing insurance claims and ensuring accurate CPT/ICD coding.
- 02
Patient Scheduling & SupportManaging appointment bookings, reminders, and patient intake calls.
- 03
Telehealth & Virtual Care AssistanceSupporting virtual consultations and maintaining remote patient records.
- 01
Medical Billing & CodingProcessing insurance claims and ensuring accurate CPT/ICD coding.
- 02
Patient Scheduling & SupportManaging appointment bookings, reminders, and patient intake calls.
- 03
Telehealth & Virtual Care AssistanceSupporting virtual consultations and maintaining remote patient records.
Results
What teams look like after 90 days.
Healthcare · Billing ops
62%
reduction in claims backlog
A multi-site practice handed us eligibility checks and claims follow-up. The backlog that had built up over a year was cleared in the first six weeks, and stayed clear.
Practice Director, multi-site healthcare group
SaaS · Customer support
4h → 22m
average first-response time
We staffed a follow-the-sun support pod against their existing macros and tone guide. First response time dropped inside the first month, without a drop in CSAT.
Head of Support, B2B SaaS platform
Logistics · Back-office
3,100+
orders processed monthly
Manual order entry and reconciliation was eating a full-time role. A two-person pod took it over and now processes volume the client's own team never had time to fully keep up with.
VP Operations, regional logistics provider
Security & compliance
Careful with your data by default.
Handing off work means handing over access. Here is how we keep that access tight.
VPN-secured access
Every seat connects through gated, VPN-secured access — not an open home network.
NDA before day one
Confidentiality agreements are signed before anyone touches your systems, tools, or data.
Role-based permissions
Access is scoped to the job. People see the tools and records their role actually needs, nothing wider.
Built to your policy
We work inside whatever data-handling and compliance requirements your industry already holds you to.
What makes us different.
One accountable lead per team
You never chase five freelancers. One lead owns delivery, reporting, and quality.
Trained on your playbook
Two weeks of onboarding against your tools, tone, and processes before going live.
Coverage that follows the sun
Teams staffed across time zones so tickets and tasks keep moving overnight.
Metrics you set, reports you read
Weekly scorecards against the KPIs we agreed on, not vanity dashboards.
Process
How it works.
What clients say.
“Our support queue went from a two-day backlog to same-day replies within the first month.”
“They recruited, trained, and managed a five-person billing team faster than we could have hired one person locally.”
“The QA pod caught release blockers our own team kept missing. It paid for itself by the second sprint.”
“I handed over my inbox, calendar, and CRM upkeep. I got back roughly ten hours a week.”
“Consistent, well-managed, and honest about what they can and cannot take on. Rare in this industry.”
Stop running your business alone.
The next level of your company is one well-built team away.
Book a call
Talking to us costs nothing.
A 30-minute call, no obligation. We will tell you honestly whether a remote team fits your situation, and what it would cost.